📅 Posted: August 2025

✍️ Blog Post #3

When a New Agent Joins, What Happens Next?

Whether you’re in Cambodia, Vietnam, Sweden or the UAE, one thing is true for most independent travel agencies:

Onboarding new staff takes longer than it should.

Even if they’re experienced, they often spend days learning your internal tools, folder names, spreadsheets, and "the way we do things."

And if your setup isn’t clear?

It creates a bottleneck for the whole team.

The Real Problem Isn’t the People - It’s the System

We’ve seen it in agencies across Australia, Finland, and Southeast Asia:

• File chaos slows everything down
• Booking info is spread across inboxes, drives, and spreadsheets
• Only one or two people “know where things are”
• New hires ask the same questions again and again

That’s Where the Travel Manager (TM) Comes In

The Travel Manager is a back-office tool for real travel teams - no matter your country or size.

✅ It replaces chaotic folders with one organized space